Current version: 1.2.1
Frequently Asked Questions
It’s GreatVibes Regular.
Here is a screencast about how to disable WP comments.
After filling the form and sending it says “Your message was sent”, but I get no e-mails.
Also your contact form may be workable, but all the e-mails could be stuck in your spam folder.
Try to deactivate your plugins one by one and see whether one of them affects.
You can have some mailing restriction at your server. Please, get to know could your hosting provider change some settings on the server without your permission.
And finally, you may try to deactivate the theme and then reactivate it back. It means you should activate some other theme (default one, for example) and then turn on Shepard again.
The form sends the contact information without a message or doesn’t include anything except the text. It gives strange messages or doesn’t send anything at all.
Probably your fields’ names are different from the code in the Message Composer. This could happen if you’ve changed your fields’ names after form creating and haven’t changed the code.
For example, you have Email field, you called it “Email” and created
text in the Message Composer so you could get the message
But if you’ll change the field name to “E-mail” your code should have been changed too into “Email: [%E-mail%]“
Otherwise you’ll get the following message to your e-mail after submitting:
It won’t recognize the e-mail itself.
The last thing you should check is… What is the actual product you’re trying to use: a WP theme or HTML template.
Yep, it happens.
People buy HTML templates and try to install them as a WordPress themes.
If you’re one of those unfortunates:
Oh, bad luck. We’re sorry for you. But it’s impossible and fully beyond our control to provide refunds or exchange themes, as all selling rights belong to Themeforest. And we regret to inform you there’s no way to get a refund even from Themeforest – they’re pretty strict and won’t give you money back just because you were inattentive.
Please, be careful next time.
Please, make sure the folders (see the list here) have the “777” access settings.
Please, specify menu from the list in Appearance/Menus.
Please, try to use for apostrophe
’ or '
and for quotes
“ or ”